Message type
So far this year, 3% of all messages handled by Moneypenny for all our clients have been faxed, 33% e-mailed, 24% sent via SMS and 40% of calls have been transferred through.
Busiest & quietest days
So far this year, Tuesday is proving to be the busiest day for calls coming through to Moneypenny.
Chatter-box, or straight-talking?
The average time spent by all clients chatting on calls put through is 4.56 minutes.
Moneypenny Online
72% of our clients use Moneypenny Online. But how often do they log in? 12 times a month is the average.
Just in case you didn't know, Moneypenny Online enables clients to:
- Access all messages online.
- Search through all their old messages to find that lost number or the name of the person they spoke to.
- View their company and team members details
- Meet their PA as well as other members of the team
- Download factsheets and information about our additional products and services.
