Telephone Answering Services - Small Business Phone Answering

Scenario:

Carole formed Green Digital two years ago; the company has expanded since and Carole now has 2 full time designers working for her. They are all working to tight deadlines and often out visiting clients so time in the office is few and far between.

The problem:

Green Digital's callers are often managing directors or marketing directors of large businesses who expect good service. Before meeting Moneypenny, 30% of all Green Digital's incoming calls went to voicemail, infuriating customers and costing the business money as few callers actually left messages. This presented an unprofessional image and some potential clients were put off thinking they weren't large or experienced enough to handle the bigger, more lucrative contracts.

The solution:

Today Katie at Moneypenny acts as Green Digitals PA - providing a call 'overflow' service for the times when nobody is in the office. "Katie is so professional, always pleasant and friendly. I know someone's going to answer every call that comes into Green Digital now. There's no doubt we've won new business we would otherwise have missed".

"I hate press 1 for sales, press 2 for accounts systems. They are so infuriating. Speaking to a real person makes us far more professional and that's so important with the work we do and the clients we maintain. If my clients are happy then I am happy". Carole Breton, Operations Director