Telephone Answering Services - Small Business Phone Answering

Scenario:

Firon Composites manufacture materials for the Aerospace industry employing over 130 in their UK site. Incoming calls can vary from sales and accounts queries to technical questions. The company's telephone extension list is extensive.

The problem:

Firon's reception is manned by two receptionists. Unfortunately breaks, lunches, holidays, maternity leave and sickness have often left the phone unmanned for hours or even days at a time. A flow of different temps from different agencies solved the immediate problem but their lack of company knowledge caused numerous disruptions to existing staff.

The solution:

Now, whenever Firon's reception is short-staffed, calls overflow to their Moneypenny Receptionist, Jo. They are then passed through to the correct extensions or messages passed on just as if Jo were in their office. Everyone agrees that Moneypenny complements Firon's receptionists perfectly, providing immediate support when required and ensuring that calls are handled promptly and professionally.

"Jo and her team have a wonderful understanding of our organisation, our people and most importantly, our customers. Moneypenny solved the staffing problem overnight". Howard Tyler, Managing Director