SSM decided not to employ a receptionist, as there weren't really enough calls to warrant a full time staff member. However, in the past 3 years SSM has doubled in size and there was certainly a growing need for extra support with their calls.

Staff joked that the calls were like a hot potato, they just didn't want to answer the phone - 'it's always for someone else' ...SSM needed a temp or a full time receptionist.

During office hours calls are routed to Christine at Moneypenny. She has got to know everyone really well, even the regular callers. She puts calls through to direct lines, sometimes to mobiles, or sends a note. Clients are none the wiser... other than their great first impressions. Oh, and staff use her to pay their congestion charges too!

"I'm not sure what I expected really, maybe I thought we'd have to compromise somewhere. Now it's fantastic. Christine's become one of our team, that's mine and my clients view point, and I'm sure it's hers too. We've saved a lot of money AND improved our reception. Need I say more." Chris Madely