Charlotte works from a home office. She has a few large clients and aspirations for more.
The problem:If Charlotte didn't answer the phone then it would go to the answering machine. It always seemed that the important calls were the ones she missed. "I can never get hold of you" was the line she heard too often.
The solution:Charlotte diverts her calls whenever she wants to her Moneypenny PA, Wendi. They get on well and invariably each day starts with a quick chat. Wendi knows Charlotte's clients and which calls to disturb her with. And she fends off all those 'sales calls'. Wendi knows and understands Charlotte's business. That's what callers want, and what Charlotte wants too. They've become a bit of a double act now, and Charlotte has just taken her first proper holiday in years (although Wendi did text her occasionally with updates!).
"To me Moneypenny is about relationships. My business means everything to me and the last thing I would do is entrust my callers with someone I didn't know. Wendi knows my callers well, and knows how I like to work. We're a team." Charlotte Groves
