If you would like to trial the service we’ll work with you to set this up. In some instances, there may be a small charge for the trial period.
Absolutely. All Moneypenny Receptionists follow our own 12-week training programme before they are assigned any clients. We complement this with regular training sessions throughout the year. If you have specific training needs due to the nature of your calls and/or how you would like them to be handled, we will arrange site visits to ensure full familiarisation of your business.
Your Moneypenny Receptionist will be fully briefed on your business by your Corporate Account Manager and also by you during your Welcome Call, and from any familiarisation visits to your offices. We encourage you to tell us as much as possible about your business; the more informed we are, the better we’ll manage your calls.
All of our Receptionists’ PCs are running on Windows. They have the latest version of Microsoft Office (including Word, Outlook and Excel) on their desktops. Your Moneypenny Receptionist will manage your information to ensure that every call is handled to your individual requirements and to reflect your diaries.
Moneypenny can look after your calls 24 hours a day if you require. We have an office in New Zealand which will handle any calls after 8pm and before 8.30am. The New Zealand office is staffed with fully trained UK receptionists that have worked in our main UK office for a number of years. Be it day or night, our high-quality service will be seamless.
Yes, and in some instances clients with a high volume of calls will receive a dedicated team.
Our staffing levels are designed to ensure we always have spare capacity. A call going unanswered is unheard of at Moneypenny.
This wouldn’t be a problem, due to the fact that are staffing levels are designed to ensure we always have spare capacity. We provide a dedicated Business Continuity and Disaster Recovery product for businesses keen to have a robust plan in place; this service includes SMS and voice broadcast tools.
We work with individual clients’ requirements. Review periods are arranged directly with your account manager.
We will provide you with regular reports and you’ll also have access to your Moneypenny Online Portal, 24 hours a day, 7 days a week, where you can access your call log, call statistics and company details.
Moneypenny has considerable experience in redirecting inbound calls from one location to another and will ensure that this is a smooth and easily understood process. Our in-house telecoms engineers will liaise directly with your IT team and telecoms supplier. Moneypenny can receive calls from traditional analogue lines, ISDN DDI’s and SIP trunks, all of which are diverted using either exchange led or phone system features, number adoption or our proprietary diversion technology.
Our pricing is based on call volumes and the subsequent actions – messages, blind transferred and/or announced transferred. We will be able to provide you with accurate costings.
Yes. However we do not disclose the names of our clients without their prior approval. If you would like to speak with someone please contact us.
Moneypenny has an exceptionally low turnover in staff, so please be reassured that this would be a very rare occurrence. However should this be the case, we would work with you to hand pick someone else who has had relevant experience to ensure the smoothest of handovers.