Moneypenny specialise in Switchboard BPO, achieving all, and more that your in-house switchboard does; answering calls and putting them through to relevant individuals on landlines or mobiles, dealing with enquiries or taking messages.
We work directly or via third party BPO organisations, compiling tender submissions that demonstrate clear benefits and achievable benchmarks for improvement. Our thorough and confidential consultation process will establish which of our services best suits your business objectives, covering all aspects, from management of call volumes through to impact of TUPE regulations.
Raise service levels and reduce operating overheads.
Optimise your current staffing levels.
Voice recognition reduces switchboard traffic by 85%.
Out of hours switchboard provision, without compromising service levels.
Seamlessly maintain communications and facilitate home working.
Immediate support during staffing shortages….