You can divert as many locations as you like to Moneypenny. Every call will be answered in your company name, or you may wish for calls to be answered in department or location names – we will answer calls in a way to suit your business.
Not at all. You are in control of which calls come over to Moneypenny and when, as you control your divert facility. You may want us to look after overflow calls for the majority of the time and then look after all calls when your reception team are particularly busy. We’re here whenever you need us.
Using either standard features from your telephone provider, through your phone system or using a bolt-on piece of technology that we provide. We will advise you on the most efficient and cost-effective way, and will work in partnership with the relevant team within your company.
No, we don’t believe in hidden extras. All our pricing is transparent – it’s something we pride ourselves on.
You can update your Moneypenny Receptionist by email or telephone, logging onto Moneypenny Online, using the Moneypenny app, or even tweeting @updatemypa. You may prefer to provide a weekly diary for your team or send more regular updates individually throughout the day.
The Moneypenny app enables your team to create bespoke status updates so that they can keep your Moneypenny Receptionist up to speed on their movements, at the touch of a button. The app also gives them access to their call log, allowing them to keep in contact with callers when they’re out and about.
All Moneypenny Receptionists are on PCs running Windows. They have the latest version of Microsoft Office (including Word and Excel) on their desktops. Your Moneypenny Receptionist will not refer to diaries directly while on the phone. She will put relevant information into your on-screen diary that she refers to for every call.
We can put the call directly through to your team on a direct line or on a mobile (standard practice is that we will always introduce a call to you so you have the option of taking it or asking us to relay a message to the caller. However blind transfer schemes are available). Alternatively we can take a message and send it through to you by SMS or email. Each member of your team can choose how they would like us to handle their calls – some people will want to know about every caller immediately, others will want a message taken so that they can respond at a suitable time. We will handle calls differently according to each individual’s diary and availability, and of course will direct calls to colleagues at holiday times.
Your business will be given a unique 'divert' number. Any calls received on that line will 'pop' your company screen, the call will be answered in your company name and will then be handled according to your individual requirements.
No. There is no limit to the number of calls that can be diverted simultaneously.
Yes. You can change to a different payment scheme. We just ask that you inform us prior to the sending out of your next invoice.
Your call is passed to one of her team of three. That person has all your information in front of her prior to answering the call. If she cannot answer the enquiry, the call will be passed back to your receptionist as soon as she is free.
Yes, and we use it regularly. If you have a caller who rang three months ago we will know who they spoke to, what the call was regarding and all their contact details before we even answer the call. This same information is available to you at any time via 'Moneypenny Online'.
Absolutely, we can forward messages via email or SMS to multiple addresses or mobile numbers.
No - Moneypenny understands you don't want to be tied into a long-term contract. After the trial there is a three-month minimum contract and thereafter we require three month's notice to close your account from the date of your next invoice.
Monthly, by direct debit. It’s one simple form for you to complete online, over the phone or by printing it out and completing it yourself. Previous invoices are available to download via ‘Moneypenny Online’, a free resource for all our clients.
Yes. Each fax is treated as a message and forwarded via email. Moneypenny also provides a Fax to Email service, eliminating the requirement for an in-house fax machine.
Either your calls are handled 24/7, with the out-of-hours calls being picked up by our UK Receptionists based in New Zealand, or between 6pm and 8.30am your calls will be answered by our voicemail system (your Moneypenny Receptionist will have recorded a personalised greeting message for you). Subsequent messages are either checked by Moneypenny each morning, written up and sent to you as a message, or an email is sent to you with the message attached as a WAV file for you to play back on your own computer.