We look after calls for businesses of all shapes and sizes. Click on any of our clients below to find out more about their story and why they recommend Moneypenny so highly.
Banner Jones
Streets Ahead Estate Agents
Barbers
Leesman
The Source Partnership
Keystone Law
Jennie Wood Properties Ltd
Willacy Horsewood
Chadwick Lawrence
Chadwick Lawrence, a leading law firm with offices across Yorkshire, has been using Moneypenny since 2009. Outsourcing overflow calls means the firm can manage peak call periods without the expense of overstaffing the office. Is it a compromise? Quite the opposite. Moneypenny’s award-winning reputation gives the firm confidence that service levels delivered by its reception team are as good if not better than using in-house provision alone.
“The challenge was to achieve a successful balance between the cost of extra staffing and maintaining high levels of client service during periods of high call volume. "Moneypenny works seamlessly with our in-house team to ensure no calls are missed at peak times and that every call is handled professionally and competently. The online reporting tool, which we can access at any time, helps us forecast and plan for future call peaks.”
Jeremy Garside, Managing Partner.
Smart Garden Offices
Charlie Dalton, home worker and owner of Smart Garden Offices, began using Moneypenny in June 2010. Rigid working hours don’t suit Charlie; the nature of his business means he’s often on the road at all hours of the day. When Charlie realised he could no longer justify answering the growing number of calls he was getting whilst driving, there was only one telephone answering service he was ever going to approach.
“I’ve encountered several telephone answering providers over the years as a caller, but the service is only worth investing in if they get to know your business and work exactly as if they’re based in your office. It’s clear Moneypenny has become the benchmark for the sector and I haven’t been disappointed. Amanda, my Moneypenny PA, is a real gem. Her fellow team members are just as friendly and reliable too. I remain a very happy customer.”
Charlie Dalton, Owner.
3D Coaching
3D Coaching is the brainchild of Claire Pedrick. Concerned that taking a summer break would mean her business missed calls, Claire approached Moneypenny. If she admits to having had one reservation, it’s that an answering service wouldn’t convey the professional and personable business ethic she’d worked so hard to create. She needn’t have worried. Cathy has been her Moneypenny PA for 9 years and counting.
"I started 3D Coaching single-handedly with the belief that clients should always be able to speak to someone, rather than an answer phone. In the early days, justifying the expense of a full-time PA was never an option, so I looked into Moneypenny thinking it would be ‘the next best option’. However, having the support of Cathy to look after calls, take messages and represent me as the first point of contact for my business was a revelation. I’ve never looked back."
Claire Pedrick, Owner.
Winkworth
Winkworth has been selling exclusive properties since 1835 and now operates a network of more than 80 independently-owned offices across the UK. With such an illustrious heritage, Ian Haines, head of Winkworth’s newest office in Newbury, was keen to present a professional front from day one.
“To gain a competitive edge, we wanted to be open into the evenings and at weekends, but obviously, in the most cost-efficient way possible. Using Moneypenny to capture calls and relay messages means we have all the benefits of additional team members, without any of the costs associated with employing them ourselves. Offering customers a fantastic service has helped set us apart from the competition, something that makes a huge difference in this marketplace.”
Ian Haines, Director.
Relocation Agent Network
"As a preferred supplier for Relocation Agent Network our members have had access to the various benefits of Moneypenny’s services for many years and they often feedback how valuable the service has been to them. As regular attendees at our National Conference Exhibition our members appreciate their visibility, approachability and professional standards."
Richard Tucker, Managing Director