How our service works

You can use Moneypenny whenever your team needs support: most agents use us to handle overflow calls throughout the day and to provide extended 'virtual' hours in the evenings and at weekends. Your calls are directed (using some clever telecom facilities) to your own Moneypenny PA. If she is already on the phone, one of her small team of 3 or 4 will take your call.

Handling calls and messages to suit your needs

Your Moneypenny PA will take detailed messages which are forwarded by email or SMS, or whenever necessary will put calls through to your office or mobiles; she knows which calls are valuable to you and how you want them handled. She filters the calls you and your team don't want and reacts as you'd expect when an urgent situation arises.

Setting up with us

Step 1: Get in touch

Call us and we’ll set-up your free trial over the phone with you.

Step 2: Briefing your Moneypenny PA

We'll provide you with your Moneypenny number (the number to divert your calls to us) and organise a time for you to ‘meet’ your new Moneypenny PA over the phone so you can brief her fully on you and your team.

Step 3: Welcome aboard!

Starting a working relationship with you means a lot to us. Making it long-term means even more. This is why the most important part of the set-up process is your ‘welcome call’.

Ensuring she understands your business

On a date to suit you, Moneypenny will begin to look after your calls. At the end of your trial, we’ll provide you with a report showing the days and times your firm needs support, allowing you to make an informed decision that’s based on what your on-going monthly cost would be. It’s as easy as that. Why not set up your trial today, or you can call us now on 08000 199 944.

Briefing your Moneypenny PA

Starting a working relationship with you means a lot to us. Making it long-term means even more. This is why the most important part of the set-up process is your ‘welcome call’.

Ensuring she understands your business

We know you wouldn’t entrust your calls to a stranger, which is why we ask you to set aside some time to have a chat over the phone, maybe with a cup of coffee, to ‘meet’ your Moneypenny PA - just as you would if a new team member was joining your office.

Capturing every opportunity

Your Moneypenny PA will already have an overview of your business, and will know what basic information estate and lettings agents need. She'll want to handle calls exactly to your requirements so tell her about your key clients, your local area and your market. Treat her like a new employee and trust her to represent you properly.

Our extraordinary people

Moneypenny was born out of frustration with traditional telephone answering services. Businesses don't want to deal with nameless faceless objects. They want to deal with real people, with real characters and a real understanding of their needs.

Delivering outstanding customer care at all times

Your Moneypenny PA (who you’ll notice we refer to throughout our website as ‘she’ purely because the majority of our assistants are female) is a real person, supported by great technology. A "can-do" attitude is the pre-requisite to working at Moneypenny. We only employ people with the right happy attitude and provide them with the necessary skills and training. You would be happy to employ any of them yourself.