The case study below is a real account of how Moneypenny supports RH Benwell and Associates
(www.survey-asbestos.com), and was written by Moneypenny client of 5 years, Richard Benwell.
Before Moneypenny
I found out about Moneypenny via a marketing letter that I received telling me about their services. I was due to go to France for two weeks and crucially, I had nobody to answer my phone. I felt I had nothing to lose by arranging a free trial. I was so impressed with the friendly and helpful service I received that I signed up just before I went away. I noticed the difference instantly. On returning I diverted my phone to Moneypenny rather than to my mobile which meant that I could catch up with work and surveys that required me to be out of the office. Clients appreciated that my phone was always answered and I appreciated the respite it provided me to catch up without being distracted.
The solution
In the long term I can now get on with work and surveys, safe in the knowledge that any new enquiries are being dealt with professionally. My PA, Janine, forwards accurate details to me, wherever I am, so that I can return calls at a more convenient time. Using Moneypenny, quite alarmingly, has also demonstrated to me how many important calls I was actually missing. Both clients and new enquiries would much rather leave a message with a friendly, informed person than a voicemail inbox. This noticeable increase in enquiries more than justifies the cost of using Moneypenny; without them, there's no question I would have missed out on new business.
Moneypenny and Me
I find taking time off much less stressful now. Whether I want to go on holiday or just take the odd day off, I no longer worry that I will lose continuity of work. Previously, a two week holiday cost me three weeks' money because it would take me a week to sift through messages, return calls and start pencilling in work. Now I simply work up to my leaving date, then whilst I am away, enquiries come in and Janine forwards them to me, meaning that I can have work booked in as soon as I return. I now have more time to spend with my family because Moneypenny helps me work smarter; life doesn't have to revolve around my phone and notebook! In short, Moneypenny has enabled me to run my business rather than my business running me. I would not want to operate my business without Moneypenny there to support it. I consider Moneypenny to be the face of RH Benwell & Associates; I look forward to the next five years of working with them."
Richard Benwell MRICS RH Benwell & Associates