Starting a working relationship with you means a lot to us. Making it long-term means even more. This is why the most important part of the set-up process is your ‘welcome call’.

We know you wouldn’t entrust your calls to a stranger, which is why we ask you to set aside some time to have a chat over the phone, maybe with a cup of coffee, to ‘meet’ your Moneypenny PA - just as you would if a new team member was joining your office.

Your PA will already know a little about your business, but will want to learn much more so that she can handle calls exactly to your requirements. For example, the names of your regular callers so that she doesn’t have to trouble them for their surnames. You will also find out about the other ways in which she can help you, for example, paying your congestion charge, return important calls when needed, research travel etc.

Following the welcome call, you will be ready to start using Moneypenny safe in the knowledge that your Moneypenny PA has all of the information she needs to answer your calls exactly as though she was based in your office.